European Consumer Center (ECC) Germany

Download The Brochure

All details included

Download

Make Your Offer

Live the dream

Make Your Offer

Live the dream

European Consumer Center (ECC)

At the European Consumer Center (ECC) Germany you will find support and advice on all topics relating to consumer protection in the EU. Whether you are buying goods or using services in another European country, the ECC is there to help and advise you. At the ECC, you will find extensive information on cross-border consumer issues, sample letters for your concerns and a self-help tool that makes it easier for you to assert your rights.

If you get into a conflict with a company from another EU country, Iceland or Norway, the ECC offers you free help. After you have submitted your case on the ECC website, the team will check the legal situation and work with the ECC in the company's country to find an out-of-court solution. You will be informed about every step of the process and can be sure that the ECC will stand up for your rights.

The ECC's services are free of charge for you. In addition to out-of-court dispute resolution, the ECC also provides information about legal protection options in the EU and supports consumers from other EU countries in disputes with German companies. Furthermore, the ECC is responsible for the consumer pages of "Portal 21", an information and service portal that facilitates the use of services in other European countries.

Funded by the EU Commission and the Federal Ministry for the Environment, Nature Conservation, Nuclear Safety and Consumer Protection, the ECC is part of a Europe-wide network of 29 information offices. These facilities offer you support with the cross-border purchase of goods and services and help you with problems with traders from another EU member state.

The network of European Consumer Centers (ECC-Net) promotes out-of-court dispute resolution and works closely with national dispute resolution bodies. If you have difficulties with a foreign retailer, the ECC in your home country will take the necessary steps to find a solution.

The European Consumer Centers are an important point of contact for anyone who wants to take advantage of the European Single Market while protecting their consumer rights.

Alle Anfragen müssen einen europäischen Bezug haben. Das bedeutet, sie müssen im Zusammenhang stehen mit einem Unternehmen aus einem anderen EU-Mitgliedstaat, Island, Norwegen oder dem Vereinigten Königreich.

European Consumer Center offers help

Do you have a question or complaint about a cross-border consumer issue? Then please use the complaint form to contact us so that your request can be processed as quickly as possible. The European Consumer Center Germany is here to help you. On the page you can send an inquiry directly to the legal team of the European Consumer Center Germany.

The ECC offers you two types of services free of charge

general information about your rights,
personal help with specific problems with a trader or service provider.

All inquiries must have a European connection. This means that they must be related to a company from another EU Member State, Iceland, Norway or the United Kingdom.